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Contact & Work with Ron Sutton Direct: People like to say Ron is not the best guy to advise you on air conditioner duct rings or interior styles. But if you want to make your Autocross, Pro-Touring Car, Race Car or Road Course Track Car perform better ... Ron is the best guy.
"The Good, Bad & Ugly Promise" from Ron Sutton
The Good: Ron's 38 years of car design, building & race winning experience, knowledge & technical expertise are included at no charge if you're a client buying the parts from RSRT. When you call for Tech Support, Advise or a design consultation, you talk directly to Ron. If you email Ron ... he gets it & responds personally. Ron works directly with RSRT clients providing technical support, advice & guidance for brakes, wheels, chassis design, suspension set-up, aero, safety, engines & drivetrain.
Relationship: Don't you hate it when you get a different person each time you call? Especially after you explained your project to one person. Here, you work with Ron on your project every time. He builds a file for each of our clients & keep notes on your project for your next conversation. Your purchase history is stored too. Ron says, "Of course I'm human, forget stuff & don't carry your file around with me on the road. But here, it's all about you & your project ... and of course the 100 or so other client projects I have going at any time."
Objectivity: Ron is adamant about, "I won't "sell you" anything. I promise to offer you objective advice & guide you to the right parts you really need. Nothing else. Many times there are several brands with performance differences. Other times the only real difference is price. I consider my job is to be objective & provide you with all the key information for you to make smart, informed decisions. But in the end, all the choices are yours. I take my role of helping you achieve your goals seriously. Your satisfaction & my reputation are at stake. Think of me as your personal performance consultant."
More Good: RSRT offers 600 top brands, with 85,000 parts in-stock at our warehouse alliance that can usually ship the same day. We get it that money matters ... and therefore prices matter ... almost all products we offer are at prices very close to the huge online sellers like Jeg's & Summit. In addition to great prices, we offer a full line of Ron Sutton Race Technology suspension products & kits, brakes, engines, shocks & trick parts to build your own Track Warrior. Plus advanced technology & high level technical support not available other places.
Pros & Cons: Jeg's & Summit are good companies. There are pros & cons in buying from them or RSRT. We're certainly not huge company like them. Ron Sutton Race Technology is really Race Technology from Ron Sutton. Brian Ynchausti works with Ron to process your parts orders. So it's the two of them helping you with your car or truck project. Working with a small & personal company like Ron's has its advantages & disadvantages. Ron states ...
The Bad: Ron says, "There is only one of me to talk tech & offer advice ... and my schedule & work load varies. For this to be a good working relationship, you need to be patient and understanding. You are important to me, as are my other clients. If you can not be patient, we're not a good fit."
The Ugly: Return calls & shipping may happen same day, a few days or a week, depending on our work load. Placing parts orders is easy, because that is Brian's primary job. But getting tech support from Ron can vary in response time. Ron says, "Sometimes I have to "go dark" & go "off grid" ... shutting off my communication devices to get a project wrapped up. If you left me a message ... I'll get back to you when I get back "online." This can be days or even a week. But for parts ... that's easy ... just contact Brian ... because he is the guy handling your parts order anyway."
Who Ron Works Best with?
Great Performance Results:
"If you can be patient & work with my availability, I assure you the tech support, advice & your improved performance results will be very worth it. It's a bold claim, but I believe I can assist you to handle better, stop better, perform better and win more ... than almost any other option available to you."
- Ron Sutton
We hope to work with you on all of your car related projects & appreciate the opportunity to earn your business. Ron Sutton
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